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Frequently Asked Questions

  • Meritain Health portal user guide
    Click here to learn how to register, print an ID card, view your claims, and much more!
  • Insurance carrier contact information
    Medical: Meritain (using the Aetna network) 1-800-925-2272 www.meritain.com Prescription: CVS Caremark 1-800-552-8159 www.caremark.com
  • Search for a Medical provider
    Click here and select Aetna Choice POS II (Open Access).
  • Estimate the cost of a service or procedure
    Click here to learn more about the Meritain Cost Estimator Tool.
  • Prescription medicine information
    Covered prescriptions: Click here to determine which medications are covered under your plan and any applicable limitations. Mail order pharmacy information: Click here for enrollment instructions.
  • What is the KISx Program?
    KISx (pronounced "Kiss") is a new program that allows you to pay $0 out of pocket for over 400 procedures. So rather than paying your normal copay or deductible on a knee replacement, for example, you could now receive it for free! ​ Click here to learn more.
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